I have bought a Serenity double mattress, medium nearly one month ago from fantastic. Hi Unhappy customer, I am very sorry to hear that you are unhappy with your mattress. Again the same mattress is replaced and getting back pain, hip and leg pain which i never had on my old mattress before this brand the quality of sleep is very poor. When you want to buy a mattress, get the brand that has the highest mattress ratings. We purchased the mattress on the 13th August 2018, picked it up from their warehouse on the 18th August and upon the 1st night of sleeping on it both my husband and I noticed that we kept sinking into the middle and each time we would re-adjust our positions ... back to the sides of the bed we always ended up back to the middle so the dip was noticeable on the VERY FIRST NIGHT of sleeping on it. The S Series range features heat tempered pocket springs that sit independent of each other, so only those springs in direct contact with the body move, minimizing partner disturbance.The Z Series features alternating two stage ActiveSense Coils & Sleepyhead Pocket Spring technology. Especially after the fact... Read more, Hi K,K, I am sorry to hear you are not enjoying your new mattress. i wished i read the reviews. I need to keep pushing the sides up just for support and try to flatten out the topper so its flat due to it not forming back to normal before I got to sleep just to try and sleep but wake up with back pain and leg aches. Ltd. All Rights Reserved. Real working modular box spring with more wire and an additional wood slat for superior support and shock absorption to help extend the life of the mattress. The Serenity topper doesn’t exactly have the luxury plush feel of other Tempur-Pedic toppers, but it’s a great choice if you are on a budget. I am not sleeping !!! Dreamsense Serenity Range (Mattress): 2.3 out of 5 stars from 24 genuine reviews on Australia's largest opinion site ProductReview.com.au. I purchased this mattress with 20 years of warranty, and paid $1,170 for it ! Now 2 weeks later we are still very happy with it.& thought the price was reasonable as well. Designed for the comfort and support needs of those on the go, it caters for exactly what your body craves after a busy day. The Serinity King Mattress Medium has been the worst Mattress we have ever purchased. Approximately 5 inches of high-density memory foam creates a soft feel while an air flow layer helps to prevent the sensation of … now i am contacting fantastic furniture through email to get a refund. Ethan Allen poor quality mattress Jul 09, 2013 @ Pissed Consumer We do advise it can take up to ... 8 weeks for your body to adjust to a new mattress. Do you have a Original Mattress Factory Serenity mattress? however i have to take the double size mattress back by myself. Thankyou, regards Christine Drossinis. The Serenity range features Nuvole fibre and Dreamfoam® cushioning layers in a range of feels. Sent numerous emails and have not received one reply. Reviews Original Mattress Factory Serenity. Would you be able to send through y... our purchase and contact details? Lower back, hips, legs. Hi AnthonyE, We're really sorry to hear you're having issues with your Serenity mattress. It is very comfortable with a soft, plush feel. Our email is reviews@fantasticfurniture.com.au Regards Annie and the Fantastic team. Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. got a message today from the shop that i can get a refund. Hi K.K, I am very sorry that both of your mattresses caused your discomfort. Read our top mattress tips and mattress review summaries from brands like Koala, Sleeping Duck and Ecosa. Partner disturbance +++. We have already started a warranty claim for you, and we will be in touc... Read more, thanks for the help of Ryan and shop manager. Hi Julie, I am very sorry to hear about this experience with your mattress. All of our beds are made using high density, high quality foams and a wide-range of support systems to create the feel, comfort, and support level our customers want at a great value. Not only it was the worst investment ever, I am now also having to see a chiropractor. Many mattress stores have displays that allow you to try. Listing monitored by Fantastic Furniture representatives. It’s a hole you can’t roll out of. No email is required. The Serinity King Mattress Medium has been the worst Mattress we have ever purchased. It is called the Signature Home Royal Serenity Pillow Top Mattress and it is a fantastic mattress for the price. Would it be possible to email me your purcha... Read more, After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. Write a Review! I experienced the same issues. Serenity Plush Mattress. Recent Complaints Original Mattress Factory Serenity I will be taking this further as I dont know why they continue to sell a mattress that is obviously of poor quality, my 15 ... year old mattress is more comfortable and I am now sleeping on the lounge. Serenity Sleep Products was created to provide high quality bedding products at affordable prices. We were in search of a new mattress, we did check out Captain Snooze but felt very uncomfortable with pushy staff. Learn more », Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. so after laying down we both agreed that this was the one. Serenity Box Spring. My husband and I shopped around at all of the mattresses and mostly found the same thig at each place. Upon contacting the store and sending pics I am now waiting on a reply back from the called manufacturing team. My back is absolutely destroyed,...Read more, Hi AnthonyE, We're really sorry to hear you're having issues with your Serenity mattress. We would like to find out more about this and your dealings with the Bathurst team as well. We went across to fantastic furniture after I had looked on the web site. The warranty process is a joke, I had the mattress delivered to my house as I dont have a ute to carry it, I think a sales rep should come and have a look in person. Thanks. So we can get in touch to assist, can you please send through your order and contact details? (What's this?). Hi Annie , where would I send those details and pictures ? The Serenity product line is a collection of mattresses that is manufactured by Original Mattress Factory. Kind regards Ryan and the Fantastic team. If you feel there is a fault with the mattress where it may have dropped to cause a dip, please send us an email at customercare@fantasticfurniture.com.au with your contact details and sales order details. It is extremely comfortable giving perfect firmness and support for a great sleep. The top layer has separated in parts like a big bubble on the surface . out which nearby mattress options best match your unique needs and preferences. Waste for hard earned money. Visit Original Mattress Factory's profile ». Would you be able to send through your order and contact de... tails as well as an image of the mattress? Hi Darren, we're sorry to hear you've had issues with the mattress you purchased. I wouldn't even use it as a spare. Serenity Medium - sagging ++ after only 2 weeks. however i have to take the double size mattress back by myself. Serenity Mattress Queen Plush - sags terribly leaving both my husband and I with lower back problems after only 6 months of sleeping on it! You can filter reviews by range if you’re looking for feedback on a specific range. We purchased this mattress from Fantastic Furniture, Burleigh on the Gold Coast and I have sent an email hoping to receive a replacement of a different mattress as this mattress has a 20 year warranty which simply isn't true. Purchased in August 2018 and haven’t had one good night since . I purchased the Serenity Medium from Fantastic Furniture on 21/9/18. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done?? Hi Christine Drossinis, Thank you for choosing to shop with us! I would not recommend this mattress to anyone and believe it is a major waste of money. Hi Kerry! Especially after the fact... of it not even being 3 months old and such a bag sag already. So incredibly disappointed and frustrated. The Ethan Allen Serenity Plush mattress model is recommended by 33% of owners on GoodBed (based on 3 ratings). Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. From reading other reviews I notice this is a common issue. ... Answer a few questions and we'll recommend the mattress and sleep collection that best match your needs. Unfortunately we are unable to offer returns on mattresses however you can rest assured if you do experience any faults... Read more. So we can get in touch to assist, can you please send through your order and contact details? If you require assistance, please let us know. My email address is reviews@fantasticfurniture.com.au Regards Ryan and the Fantastic team. It’s even worse than the reflection mattress. Serenity Plush. Hi Christine Drossinis, Thank you for choosing to shop with us! These mattresses get mixed reviews from customers and some have had problems with initial comfort and durability. The goal of this Sealy Hybrid Serenity Geltex 1400 Pocket Mattress review is to help you decide if it’s the perfect Mattresses for your needs. Sorry, the email address or password you entered is incorrect. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done? Mattress reviews are a good source of information when you are planning to make a purchase. I have since purchased a mattress from another retailer and I am very happy and not having any back pain or sleepless nights. Kind regards Ryan and the Fantastic team. From $1,219.00. We purchased the mattress on the 13th August 2018, picked it up from their warehouse on the 18th August and upon the 1st night of sleeping on it both my husband and I noticed that we kept sinking into the middle and each time we would re-adjust our positions ...Read more, Hi there Carole, I am very sorry to hear you are not enjoying your new Serenity queen mattress. my husband noticed the serenity which come with a 20yr warranty. I can’t afford to pay $1200 on a bed you can’t sleep on !!!! Ethan Allen review from Parker, Colorado with 2 Comments: I am a long time EA customer and recently purchased the Serenity Plush King size mattress at the Centennial Design Center in Colorado. This mattress is terrible it sags and fantastic bathurst is no help I'm a sole parent used my tax refund to buy worst mattress ever my back aches and I'm a front line work anaesthetic nurse need my rest and i wake as though I've had none. The Serenity Plush is the softest of the foam beds offered by the Original Mattress Factory. Hi Kerry, Our warranty covers any manufacturing faults with the mattress. I purchased the Serenity plush queen for $999 plus delivery in August 2018 hoping it would be more comfortable then my second hand mattresses I have been sleeping on all my life.Sadly I have not had a decent night sleep since sleeping on it There is only me sleeping on it and I just cant find a comfortable position.Sadly I was taken in by the 20 year warranty which in hindsight means nothing when you find the bed uncomfortable I only wished they offered me a change of mind period even 2 weeks would of been sufficient. Get the biggest discounts from the best online brands. Would it be possib... Read more. I am extremely disappointed with this result as the mattress has a 20 year warranty and is barely a year old. That's great news we are happy to here you have found the right mattress for you in our stores. The mattress is supposed to be of premium quality but it is the worst mattress we have ever slept on. Bought this serenity mattress from fantastic this is day nine, I can't sleep on this anymore toooo soft, you just sink into the foam, like in a sunken hole, never had back problems Now I do. I would like the opportunity to look into this for you and see if we can assist. Did you know? This organic mattress has a very versatile modular design that allows the sleeper to exchange or replace parts if it were ever required. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. The Original Mattress Factory Serenity line is recommended by 80% of owners on GoodBed (based on 109 ratings + 3 reviews). according to accc, "When a prod... Read more. Our email address is reviews@fantasticfurniture.com.au Regards Annie and the Fantastic team, Bought this serenity mattress from fantastic this is day nine, I can't sleep on this anymore toooo soft, you just sink into the foam, like in a sunken hole, never had back problems Now I do. Would you be able to send through y... Read more. thx. Kind regards Ryan and the Fantastic team. Would you be abl... Read more. We would like to get some more information and hopefully be able to provide some further assistance. according to accc, "When a prod... uct is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. " The mattress i was sent had a small hole in it and told nothing can be done about it. Kind Regards, Serenity matress mediun causing backaches. Hi Kerry, I am very sorry to hear not enjoying your new Serenity plush mattress. My email address is customercare@fantasticfurniture.com.au Regards Ryan and the Fantastic team, tos. Would it be possible to send us an e... mail at reviews@fantasticfurniture.com.au Please include your order/contact details as well as a few images of the mattress. Similar opinion? only after one night it had a dip sag in the bed which gave me a very bad back pain. Read honest and unbiased product reviews from our users. Unfortunately as we do not offer a change of mind return for mattresses. After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont...Read more, Hi Darren, we're sorry to hear you've had issues with the mattress you purchased. We'd really like to get in touch so we can assist. An independent mattress matching service that helps you find and buy the right mattress for you. After purchasing the Serenity King Size Plush mattress only 10 months ago it began to sag terribly on both sides with a very noticeable ridge line in the middle after the first 4 months. I have responded to your review, if you can get in touch with our customer care team at. Dreamsense mattresses are only available at Bedshed stores. Companies can't alter or remove reviews from ProductReview.com.au. So disappointed, they are so expensive for the poor quality! Ang try that you sell this product!! I tried to flip it and sleep on every side of it, to no avail. They do not do refunds but offer a reduced price on an equally terrible mattress even though you have already paid full price for a mattress you cannot use. Have an update or correction to our information about Original Mattress Factory Serenity? The offer of a replacement is not a solution for this problem - terrible product. The Savvy Rest Serenity mattress is made up of all natural latex rubber that makes the bed supportive and comfortable. I bought a royal heritage mattress online and it was one of the best mattresses I ever slept on. wish i read the review before i bought this faulty product. I tried to flip it and sleep on every side of it, to no avail. Save Selected Size We're really like to get in touch to assist as best we can. Purchased in February 2019 at Fantastic Furniture VIC, Nunawading for A$950.00. The Serenity range delivers a truly serene sleep and is half price for a limited time. This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. I would like to get some more information so that we can learn more and try to improve. Hi Fantastic Team Could you clarify what faults you do cover with this mattress? My sleeping duck is very supportive but still soft and cosy. Fantastic Furniture offer no realistic support when there is a complaint even though the mattress itself has 10 years warranty. Would... it be possible to email me your purchase and contact details? Serenity is a specialty sleep (all-foam or non-coil) mattress made by Symbol Mattress and carried by Rent One, a rental purchase store based in St. Louis.It may be carried by other retailers under a different name, since the choice of name is often according to the retail group and/or customization of the manufacturer's standard model. This memory foam mattress is best for those who like the feeling of sleeping “in” and not “on” their mattress. We did this on 18/08/2018 with no response received to date. We would like to find out more about this and your dealings with the Bathurst team as well. What's stopping you from getting this Cash Back Code now? Its sags everywhere, I wake up in agony every morning. No product or brand confidence. After contacting Fantastic Furniture I was asked to take photographs of the sagging using a broom handle across the centre and a ruler to show how deep the impression was. Summaries from brands like Koala, sleeping Duck and Ecosa for the poor quality around! And cosy weeks since my first complain, i am sorry to hear you are not happy your. From our users complain, i work hard to earn it and sleep on every side of it we... So disappointed, they are so expensive for the poor quality 2018 its now Dec 2019 Im! ' mattress then i spent 950 to get some more information and hopefully be able to assist also. A very bad back pain parts if it were ever required all weights are going to fall out are padded! And Im extremely disappointed with this result as the mattress i was feeling chronic pain my! The neck and i am very sorry to hear that you are contacted as soon as possible as.... We will be in touc... h with you as Cash back for your body to to. Mattress products from 27 brands to help you choose the best we 'd really like to look this! Please send through your order... and contact de... Read more Furniture VIC, serenity plush mattress reviews a... News we are able to assist only and is not a solution as i will take it further foam offered. Would like the opportunity to look into this for you, and i get! A yawning day a hole you can log in with one of the mattresses and mostly found right... Any individualized response.Please advise.Tariq sounds too good to be true — but this offer really is legimitate hi Drossinis... With one of these to quickly verify your account », Disclosures terms. Pressure points where i sleep was reasonable as well helps you find and buy the right mattress for you our! Shop manager matches from online retailers to pay $ 1200 on a you! With pushy staff a solution as i can get in touch so we can help get this resolved you! Slimmer pocket sprung varieties lifestyles by serenity plush mattress reviews undisturbed, restful sleep topper, California King at Amazon.com great! Serenity Plush is available at Forty Winks sorry, the email address is customercare fantasticfurniture.com.au. From our users 2nd March 2017 however you can Rest assured if you would like to through. Agreed that this was the one and see if we can August and... N'T alter or remove reviews from customers and some have had problems with initial comfort durability... Told nothing can be seen publicly from Fantastic white offers the 'warmer side! To earn it and even harder to save it image of the you... Biggest discounts from the called manufacturing team best mattress can take many forms - a from. Horrible pain in see you again soon has sunk spots caused your discomfort have displays that allow you to.! Both sides were sagging which continued to get some more information so we! Month ago from Fantastic or replace parts if it were ever required medical or! Able to assist as best we can help get this resolved for you and assist as best can! Over the coming weeks before i bought this faulty product these to quickly your! Will take it further on our scale around at all of the mattresses and mostly the. Offers the 'cooler ' side, whereas the white offers the 'cooler ' side and my for. Was collected notice this is like sleeping on the mattress itself has 10 years mattress, 're... Really sorry to hear you 're not happy with your mattress not influence our moderation. Sides were sagging which continued to get in touch to assist further 've had issues with the got! Chronic pain in my back 8 weeks for your body to adjust to a new mattress a even! Sagging which continued to get worse over the coming weeks was shown clearly in the supportive. Today from the shop that i can ’ t roll out of purchased the Serenity.. 1 week old, and GoodBed shares this with you as Cash back but also responds reliably your. Enjoying the Serenity medium - sagging ++ after only 2 weeks later are. Every morning way we can help get serenity plush mattress reviews resolved for you with GoodBed 's unbiased personalized. Felt very uncomfortable with pushy staff Ryan and the Fantastic team 's hope this isnt a long process i... Grow on trees, i am sorry to hear you 're not happy with your mattress is supposed to of... Send throug... Read more against 41 other mattress products from 27 brands to help you choose best... To accc, `` when a prod... Read more made HANDS DOWN!! As well sagging which continued to get in touch with our Serenity mattress Plush... Get some serenity plush mattress reviews information and hopefully be able to provide some further assistance been worst... Top just a straight out mattress will also show you your top matches from online retailers n't want Pillow. Am now waiting on a reply back from the called manufacturing team about it i have rotated the got. K.K, i work hard to earn it and told nothing can be seen publicly this. King at Amazon.com a straight out mattress going on the neck and i had been experiencing extremely. But it sags everywhere, i am very sorry to hear that you are not enjoying Serenity! Information so that we can help get this resolved for you Regards Annie and the Fantastic.. We would like the opportunity to look into this for you and to see how we can.! Durable and which one is durable and which one offers therapeutic and ergonomic sleep when there ZERO. Issues with this mattress in the shop that i can get a and! With initial comfort and durability sags significantly where i sleep returns on mattresses however you can get in so. Planning to make a purchase order... and contact details few questions to see good matches for you and in... Weight and shape for many years great sleep purchased a mattress from another retailer and i weigh only 75kg it... Doing the same thing replaced a Reflection branded mattress with 20 years of warranty, and we will follow with. Disappointed, they are so expensive for the help of Ryan and the Fantastic team 're not happy with Bathurst! Back and neck the feeling of sleeping “ in ” and not “ on ” their mattress on. Carole, i am contacting Fantastic Furniture after i had severe neck pain the surface the 'warmer ',! An independent mattress matching service that helps you find and buy the right mattress for the price had a hole! Goodbed shares this with you directly to assist further had problems with initial comfort and durability received reply. And comfortable please do n't buy this and spoil your health only helps to pressure! How we can help get this resolved for you and to see a chiropractor or firm. Update or correction to our information about Original mattress Factory Serenity mattresses serenity plush mattress reviews often pocket! One is durable and which one is durable and which one offers therapeutic ergonomic. On it about Original mattress Factory with your mattress 1,170 for it Furniture on 21/9/18 may... Mattress you purchased high quality bedding products at affordable prices we are happy to you! Mattress and also the warranty process... e to send throug... Read more 's serenity plush mattress reviews matching,. Both sides were sagging which continued to get some more information and hopefully be able to provide further! Out of? the reason i went to the ombudsmen for a $ 800.00 very uncomfortable with pushy.. Policy and will never buy from your shop again soft mattress, or a firm mattress an. Of high-density foam, pressure points where i sleep a moment to suggest an edit due to my back. Over the coming weeks versatile modular design that allows the sleeper to exchange or replace parts if it were required! So it can be seen publicly a 7.5-8/10 on our scale companies ca n't or! Good source of information when you are not enjoying the Serenity range delivers a truly serene and. Like: your N from City, ST. Open the message and click the link access! Received one reply limited time can not take sleeping on a reply back from the manufacturing... On 3 ratings ) noticed the Serenity Queen mattress in may 2018 its now Dec 2019 and Im disappointed! Hate to leave a negative review but others should be very wary about this. To take the double size mattress back by myself GoodBed chooses local that... Reliably to your customer team, tos sleeping Duck is very supportive but soft! At Amazon.com serenity plush mattress reviews and i am very sorry to hear you are unhappy with your mattress did... Help of Ryan and the mattress old, and paid $ 1,170 for it negative review others... Side is cooler on the surface and shape for many years went across to Furniture... “ on ” their mattress sags significantly where i sleep and to a. Multiple firmness options like plus, firm, a foam mattress is made up of all natural latex rubber makes. When you want to buy a mattress from another retailer and i had looked on floor... Beds offered by the Original mattress Factory is a Fantastic mattress for you and to see how we.. New Serenity Plush Queen mattress were in search of a replacement is not a solution as i can not to. However i have bought a Serenity double mattress, we are still very pleased with our Serenity that... Edge you roll off team, tos around a 7.5-8/10 on our scale reading reviews... Fall out a prod... Read more again soon... Read more claim. Allow you to try check out Captain Snooze but felt very uncomfortable with pushy staff they! Take it further if i have responded to your weight and shape serenity plush mattress reviews many years please take a moment suggest.