All of a sudden our Vera wonât control our Hue lights. Can I control more than one hue + in my system and how can I designate which hue + is what? Bulbs must be within 40 to 60 feet of the bridge. 3. ⦠Try the following troubleshooting tips to resolve the issue. I've been through the forums and it seems like they are temporary fixes. I can use the names of the individual bulbs, but nothing else. If the network configuration is wrong, that can cause a lot of problems with the Philips Hue. HUE lights not responding properly (Homeykit) Hannes85 Member. If the strips are the issue, please let the customer service team know how many strips are defective. The Osram lights are all working correctly?? ⦠The Hue lights will work great for a short time in the Home app (few minutes â few hours) before going to a "not responding" status. The fourth light shows that the Hue app has control of the lights. I have a bloom light that was working and now it is stuck on blue and only turns off and on? Can anyone help? Your email address will not be published. All of my Hue Motion Sensors would also stop responding. Make sure to have only LED strips OR RGB fans connected on each LED channel. However I'm having major problems with the Home app. Download the Philips Hue Bluetooth App a)If you do not have a Hue account, you will be required to create one. however.. if there is one thing that I hate it is something not working (consistently). If you're using a HUE+, Smart Device, or N7 Z370 and CAM is detecting the device but the strips do not light up or are lighting up in abnormal colors, please try the following troubleshooting suggestions: If you need assistance with additional troubleshooting or have any further questions, please contact our Customer Support Team. Question : Previously we had our Philips HUE lights setup suing Bluetooth, but now we have bought ourselves a Philips HUE Bridge since we want to be able to set some wake-up, sleep and out-of-home routines on our HUE lights. I've done a reset of everything, but it didn't fix it. There are various reasons as to why a Hue Lightbulb may not be responding, as discussed above. The third light shows that your bridge has internet connectivity. Also where can i purchase more of these LED strips? Once you have done this the Philips Hue bridge will be able to discover and connect to them. The same thing happens if you ask her to turn them off. Last night I noticed that Alexa can’t control my Philips Hue lights by scene or group. But the moment the downloads were finished, the Hue system would return back to normal. Tap on Help icon (question mark) on top right corner. If any of the light does not light, then you need to reconnect the bridge again. The Hue light is now added. It might be as simple as experiencing Wi-Fi interference, or it is not turned on, so there is no passage of power through it. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesn’t do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. I purchased a Hue kit three weeks ago and linked it to HomeKit. How to Connect and Reconnect Hue bulbs Philips Hue bulbs have a few requirements to get them connected to your bridge. Help How to Resolve Hue Lights Not Responding to Google Home? Think of the bridge as a sort of control center for your Hue lights. Repeat this method to reset your bulbs. Then select your bridge by clicking the ‘i’. I can turn off and on and change light level but not color change?? You can turn on or off the lights from the main to see whether the lights are working fine or not. If the connection cable is the issue, please let the customer service team know you need a new cable. Philps hue suddenly not responding. HUE 2 accessories and LED strips are not compatible with our HUE+, Smart Device, or N7 Z370 motherboard, you must instead use the NZXT HUE 2. Last night I noticed that Alexa canât control my Philips Hue lights by scene or group. During such activity, the Hue dimmer switches would respond intermittently, or not even at all, and the Home app (HomeKit) on my iPhone listed some of the Hue lights with a âNo responseâ status. If your Philips Hue light bulbs are still not listed under âDevicesâ then follow these steps to relink your account. June 2018 edited June 2018 in Devices. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. If you are facing this issue, you should check the main to see if there’s an issue with it. If you are using any extension cables check those as well. The first light means the bridge is receiving power. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication. One of the bulbs has stopped responding, when I go into the Smartthings app and try and turn it off or on, it just says TURNINGON or TURNINGOFF and doesnât do anything, if I scroll up or down on my devices it goes back to showing OFF, but the bulb is on. B) Set up Alexa for Bluetooth-controlled smart lights 1. If found just assign it to your room again and it should work as intended. Hi All, I’ve got a number of Phillips Hue bulbs in my house, connected directly to the Smartthings hub. Make sure that the molex is properly connected. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. General Discussions. The more Hue lights you have, the bigger your network is and the more routes a bulb can take to the Hue Bridge. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the âPhilips Lightingâ skill) are âunresponsiveâ. Privacy, Troubleshooting Sublime Text Not Responding, Troubleshooting S-Pen When Not Connecting, Troubleshooting XPS Documents Not Opening, Installing and Troubleshooting DataCamp App, Troubleshooting Microsoft Surface Earbuds. You cannot connect both LED strips and RGB fans on the same channel. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. If you've never tried Philips Hue lights, you'll be happy to know that it's not very complicated to get started. The lights themselves will almost certainly work manually; if they donât, the bulb probably needs to be replaced. If any of the light does not light, then you need to reconnect the bridge again. When I asked Alexa (built in to a Sonos One) to turn on some hue lights (example; Alexa, turn on kitchen lights) she says âsorry, kitchen is not respondingâ but then the lights will turn on anyway. If you can confirm the SATA power connectors are all functional, then you likely need a replacement Smart Device. Search for the bulb again, or use itâs unique number on the side of the bulb to add it again manually. 2. Philips Hue lights are some of the most popular smart home accessories that you can buy, and while theyâre really useful and work great most of the time, users can still have problems with them. 2. Posted on 31-01-2020 by MacManus.nl. fixed : Philips HUE lights not responding after upgrading to HUE Bridge. 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