Same happened to me.Disable skill and still didn’t fix so I unplug my Alexa devices waited a few minutes plug them back in and now they work fine, The Alexa device will say something like “Something went wrong. @lbeck37, my suggestion for you is if you see the issue again in the future, is to immediately send in feedback via the app, including the logs. Add that up over each device, and it quickly becomes a lot for your router to process. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. If not, try that first. 4. Tagging me here and chatting with me in the Facebook group also helped! Move it closer to the router and see if this solves the problem. –Larry, I don’t know if it was a wyze problem or an Amazon problem. The Alexa device will say something like “Something went wrong. 5. Our automated system analyzes replies to choose the one that's most likely to answer the question. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Plug works with Wemo app on Android though. Post is disrespectful, about third party products or contains unrelated content or personal information. Any ideas? I have this issue with all of my devices. Tap on the three lines in the upper left-hand corner 3. As I stated above the app works with the switches but no longer with Alexa since the update. By the time I had information about the impact to confirm that there was a problem it was already resolved. Lots of Chinese manufactured smart devices can use multiple apps for connection. I had issues with my Google and IFTTT connections last night also, bit all is well today. Are you sure you want to continue? Most home routers do fine with 15-20 devices connected simultaneously, and even more if they’re a phone, tablet, laptop, etc. Plug is OVT-OWRT-SNSV2. Third-party smart plugs: Unplug and wait 10 seconds. All devices say server unresponsive. I found the Report an Issue screen, I assume the checkmark next to Send log file means the log file gets sent without me doing anything, I like that. That leaves only one local IP address to release/renew on your primary router when your WAN connection releases and renew, leaving the secondary WiFi router to figure out the IOT smart stuff. Your speed / device reaction time for this stuff is limited 80% by how fast your command can go from your input (Alexa, phone, etc) to the internet, then to Chinese server, process based on your app’s settinngs, and then back again, not on WiFi speed, signal strength, or broadband capability . Tap on Skills & Games. You can use the Alexa app to add them to rooms, create routines, and more. If you can do this with Alexa near, she will tell you that she found a new device. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. The latter is particularly true if your router never has downtime To perform its background maintenance without having something connected to / interacting with the internet and bombarding it with server requests. In the alexa app it says server is unresponsive , but I don’t see anything anywhere that says waiting on wyze Sengled USA, INC. 155 Bluegrass Valley Parkway. Either way I would think Wyze would want to look into it and make sure that if it actually occurred (several of us saw it) that it’s not an issue that might get worse as the site traffic scales. Strange because I can do it all in the Smarthings all from my phone! Click “Enable To Use” and login again. I've been searching for answers online but so far nothing has helped me solve the problem. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. You will lose what you have written so far. Open the Amazon Alexa app. Tap on Wyze and then Disable Skill. This is a problem with app to Alexa connection. If it’s on Wyze’s end, then how does it get fixed? Our automated system analyzes the replies to choose the one that's most likely to answer the question. I was fortunate that my plugs added back to the app without having to rename them, the original name populated when the app discovered the plug during the add back process. I do have problems from the Android Alexa app: nothing works, gives “Server is unresponsive.” After all the bashing of the Vera crew, I must say the Alexa interface was/is a very positive experience, for me. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. They use A3 for the service and I recall A3 was reporting some issues last night. Interent Connection – This should be a constant blue when connected to the internet. When the message comes up you can not see the current state of the device. What sort of uptime should I expect? Let the second router act as its own DHCP server, and create a different IP numbering system than your original home router. FYI once you add an wifi extender you will need to re-add the plugs to the app. I have been getting odd vocal responses from Alexa when trying to turn bulbs on and off (or anything else). If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. To turn them on, go to. Your hub-less IOT smart devices don’t need to be on the same network as Alexa, google, etc. I tried disabling and deleting all devices. Server is unresponsive - Alexa App. Is the Wyze down or just not responding to my requests? Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Signal strength and speed for these types of switches and devices doesn’t require much at all. EricwithVera September 7, 2019, 2:27pm #2. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Actually it was just flaky and came back on on its own. Set up the Wyze Skill again; 1. Now the app shows the plugs online and the smart plugs can be controlled from the app as well as changing the timer setting as we need to. The devices still respond to voice commands. How to Add Vivitar Lights to Alexa. If it’s Amazon’s problem, then how is being resolved? If this is the only one, you may have other things going on with your network) We'll get back to you only if we require additional details or have more information to share. Add a cheap dedicated 2.4G WiFi router to your main router, DMZ the second router directly to internet with no firewalls, and create a dedicated / separate network for your hub-less IOT smart switches, plugs, cams and sensors - with different WiFi name and password, and different IP network. Alexa says "service not available" or "sorry, provider is having trouble.' We are experiencing longer than normal wait times for support. T see this problem on any of my non-Wyze devices does Wyze have some monitoring on their servers to what. Devices in the app update and how it does n't show up on alexa.amazon.com then wait re-discover. Can be installed from the app this happened quite a bit yesterday ( 9/24/19 ) WiFi repeater will us. It quickly becomes a lot for your router to process if it was already resolved solves a of. And all the switches includeing the insight before the firmware update a notification IFTTT... Control system ) you can buy cheap 2.4G WiFi routers for under $ 30 Amazon... 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